Course curriculum

    1. Understanding what they are, and when they arrive

    2. What is a difficult conversation for you?

    1. A continuum of focus areas

    1. All models are wrong, some are useful

    2. Take the quiz

    1. Creating awareness

    2. How do you want to be?

    1. Perspective taking

    2. Letting go of yours and taking theirs

    3. Finding their focus and interest areas

    4. Focus areas and interests reflection

    5. Unenforceable rules that keep us stuck

    6. Unenforceable rules reflection

    7. Dealing with the reactions in you

    8. Using your reactions productively

    1. Be prepared!

    2. Set a time, place and space

    3. Thinking through tools (Be prepared and Time, Place & Space)

    4. Possible ways for the best way forward

    5. Thinking through the best ways forward

    6. Use Framing

    7. How to get started

    8. How to take sides part 1

    9. Taking sides reflection

    10. How to take sides part 2

    11. The quality of your listening

    12. Level of Listening

    13. Ensure they know you're listening

    14. Start inviting collaboration to solve the problem and ask for what you need

    15. Checking our understanding

    16. Accept that things may not work out

About this course

  • Free
  • 33 lessons
  • 0 hours of video content