Course curriculum

  • 1

    What are difficult conversations?

    • Understanding what they are, and when they arrive

    • What is a difficult conversation for you?

  • 2

    Me, Relationship, Task, Other

    • A continuum of focus areas

  • 3

    Thomas-Kilmann Conflict Model

    • All models are wrong, some are useful

    • Take the quiz

  • 4

    How you want to be

    • Creating awareness

    • How do you want to be?

  • 5

    The elements of a productive difficult conversation

    • Perspective taking

    • Letting go of yours and taking theirs

    • Finding their focus and interest areas

    • Focus areas and interests reflection

    • Unenforceable rules that keep us stuck

    • Unenforceable rules reflection

    • Dealing with the reactions in you

    • Using your reactions productively

  • 6

    Tools to prepare for the conversation

    • Be prepared!

    • Set a time, place and space

    • Thinking through tools (Be prepared and Time, Place & Space)

    • Possible ways for the best way forward

    • Thinking through the best ways forward

    • Use Framing

    • How to get started

    • How to take sides part 1

    • Taking sides reflection

    • How to take sides part 2

    • The quality of your listening

    • Level of Listening

    • Ensure they know you're listening

    • Start inviting collaboration to solve the problem and ask for what you need

    • Checking our understanding

    • Accept that things may not work out

  • 7

    Before your Group Coaching session

    • Challenge yourself

    • I have challenged myself