Privacy Policy

Introduction

Welcome to WillCoach Online ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

Personal Information: When you register on our platform, we collect personal information such as your name, email address, contact number, and any other information you provide to us voluntarily.

Usage Data: We may collect information on how you access and use our platform, including your IP address, browser type, and pages visited.

Cookies: We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service
To provide customer support
To gather valuable insights about your learning journey such as drop offs or repeats so that we can improve our content to serve participants
To manage certification requirements
To assess assignments or surveys you volunteered

3. Data Deletion Requests

Right to Erasure

You have the right to request the deletion of your personal information that we hold. This is known as the "right to be forgotten." We will comply with your request where required by applicable law.

How to Request Data Deletion

To request the deletion of your personal information, please follow these steps:

Submit a Request: You can submit your data deletion request by emailing us at [email protected] or by contacting our customer support team through the platform.
Verification: We may need to verify your identity before processing your request. This is to ensure that your information is protected and that the request is legitimate.
Processing the Request: Once your identity is verified, we will process your request and delete your personal information from our systems. We will also notify any third parties with whom we have shared your information to delete it as well.
Confirmation: After your data has been deleted, we will provide you with a confirmation of deletion. Please note that you will not have access to purchased content should you choose to exercise your right to be forgotten.

Exceptions to Deletion

In certain circumstances, we may not be able to fulfill your request to delete your data, such as:

Compliance with Legal Obligations: We may retain certain information where necessary to comply with legal obligations or for the establishment, exercise, or defense of legal claims.
Transactional Data: Information related to transactions you have made through our platform may be retained for accounting or reporting purposes.
Service Requirements: If the deletion of your data would prevent us from providing you with a service you have requested, we may need to retain the necessary information for the duration of the service provision.

We will inform you if we are unable to delete your data for any of these reasons.

4. Contact Us

If you have any questions about this Privacy Policy or our data deletion process, please contact us:

Email: [email protected]